Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@autixio.com. Returns should be sent to the following address:
Autixio Returns
Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
If your return is accepted, we’ll send you a return shipping label along with detailed instructions. Items sent back without an approved return request will not be accepted.
You can always contact us with any return questions at support@autixio.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if it is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Some items are not eligible for return, including:
- Perishable goods (e.g., food, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-refundable.
Exchanges
The fastest way to get what you want is to return your item and place a new order once the return is accepted.
European Union 14-Day Cooling-Off Period
If your item ships to the EU, you have the right to cancel or return it within 14 days for any reason. Items must be in original condition and packaging, with proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days. Bank processing times may vary.
If more than 15 business days have passed since your return was approved, contact us at support@autixio.com.