Shipping policy

Shipping Locations

We currently ship to customers within the United States only. All items ship to US customers within:

  • 7-14 days for regular-sized goods.
  • 20-30 days for oversized goods.

And we always strive for faster delivery and better service.

Processing Times

Orders are typically processed within:

  • 1-3 business days for regular-sized goods after payment is received. 
  • 4-7 business days for oversized goods after payment is received.

You will receive a confirmation email with tracking details once your order is fulfilled.

Estimated Delivery Times

Shipping times vary by product and location, but generally fall within the following ranges:

  • Standard Shipping (Regular-Sized Goods): 7-14 business days.
  • Standard Shipping (Oversized Goods): 20-30 business days.
  • Expedited Shipping (if available): 3-7 business days.

Shipping Fees

We offer free standard shipping on all U.S. orders unless stated otherwise on the product page. Expedited shipping options may be available at an additional charge at checkout.

Customs and Import Fees

Most of Autixio’s orders arrive with no additional charges. However, because some items ship internationally, your order may occasionally be subject to a customs or import duty fee upon arrival, separate from your order total. This is uncommon, but if it happens, it will be collected by the delivery carrier or a local customs office, and payment is the recipient’s responsibility. If you’re contacted about a charge like this, it’s a standard customs process and not an error on our end — feel free to reach out to us at support@autixio.com if anything about it is unclear.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for the tracking link to update. If your tracking status hasn’t updated after 5 days, please get in touch with us.

Delays and Exceptions

We are not liable for delays caused by shipping carriers, weather conditions, logistics disruptions, or other factors beyond our control. Delivery estimates are not guaranteed.

Lost or Stolen Packages

If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local post office first. If it’s still missing, contact us within 7 days so we can investigate and assist with a claim.

Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

Questions?

For any shipping-related inquiries, contact our team at support@autixio.com. We’re here to help.